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Customer Experience & Business Partnership Feedback

Help us improve how we support your business, customers, and sales success. This should take about 5 minutes.

Customer Information

Company

Geography

Name

Role

Date

MM slash DD slash YYYY

Overall Partnership

How would you rate your overall experience working with Redox?

Excellent

Good

Fair

Poor

Product Confidence

How confident are you in recommending Redox products?

Very Confident

Confident

Somewhat Confident

Not Confident

Sales Support & Enablement

Sales Support & Enablement

Sales Support & Enablement

	Excellent	Good	Fair	Poor
Product training & knowledge transfer
Sales tools (literature, positioning, messaging)
Ease of explaining value to customers

Business Operations

Business Operations

Business Operations

	Excellent	Good	Fair	Poor
Order accuracy
Product availability
Delivery timeliness

Market Fit

How well do Redox products fit your customer base?

Strong Fit

Good Fit

Limited Fit

Poor Fit

Growth Opportunity

Where do you see the biggest opportunity to grow Redox in your business?

New Customers

Expanding Current Customers

New Crops / Markets

Better Positioning / Messaging

Other

Please Specify:

Barriers to Growth

What is the biggest thing holding back sales?

Price

Mixing & Handling

Value Perception

Customer Understanding

Product Availability

Competitive Products

Internal Knowledge / Training

Other

Please Specify:

Please Specify Product(s)

Open Feedback

What would help you sell more Redox products?

Loyalty

How likely are you to continue carrying Redox products?

Very Likely

Likely

Unsure

Unlikely

How Likely are you to Recommend Redox to Others?

0 = Not at all Likely 10 = Extremely Likely

0	1	2	3	4	5	6	7	8	9	10

0 = Not at all Likely 10 = Extremely Likely

What is the primary reason for your score?

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